Frequently Asked Questions
You've got questions. We've got answers.
We want to make sure that purchasing tickets to your chosen MTS show is as easy as possible. We have created a list of popular questions which should make getting to your favorite seat a lot easier!
PURCHASING / PICKING- UP TICKETS
Q: Where and when can I purchase performance tickets?
A: Tickets may be purchased by calling the MTS Box Office at (505) 265-9119. Tickets are available one month prior to opening night for each show.
Q: What does "Tickets Available at the Door" mean?
A: The MTS Box Office closes at 3pm on the Friday and Saturday of each performance weekend. To purchase tickets, please go to the box office at the performance venue 1/2 hour before the show starts.
Q: Where do I pick up tickets I have ordered?
A: Patrons may pick up tickets at the box office at the performance venue 1/2 hour before the show starts. Please be advised that lines at the box office may be long and extra time should be allowed.
GENERAL POLICIES
Q: What methods of payment do you accept?
A: Over the phone or at the box office we accept Cash, Checks, Visa, and Mastercard.
Q: What is the Musical Theatre Southwest refund policy?
A: All sales are final. Refunds or exchanges are not permitted. Please remember to check your tickets upon pickup.
Q: How early should I arrive before a performance?
A: The venue Box Office and Will Call open 1/2 hour prior to the show.
Q: Are the performance venues wheelchair accessible?
A: All entrances at the venues are wheelchair accessible. Musical Theatre Southwest and Expo New Mexico are committed to providing accessible environments. Please contact Expo New Mexico with any questions pertaining to accessibility.
If you have any questions about an order you have placed or any comments or suggestions, please feel free to contact us at: